In 2019, Kesseböhmer simplified and speeded up furniture design and production at its customers for the long term with its own CAD portal and by inputting the fittings data into the imos “iFurn” library. Since then, a new service portal has been providing product support across the target groups. The training portal has an international layout, offering sales partners technical training which is available at any time and any place. The aim was to provide constantly updated and centrally maintained content as a unified information base for employees, customers, sales partners and retailers to access personally online at any time.
In the meantime, the content has grown considerably with the expansion of the product portfolio due to new product developments and improvements. Besides which Kesseböhmer has also expanded their network of national and international sales partners. Against this backdrop, demand for specific product-related training increased. Moreover, there was a greater need for technical support to be accessible online at any time from construction sites as well as for 3D drawings to be available. As a service commitment aimed at retailers across the world, Kesseböhmer has therefore now upgraded all three portals.